Perceived Organisational Support and Job Satisfaction on Job Performance: The Moderating Effects of Supervisory Support in the Chinese Hotel Sector
Post Graduate Centre, Management and Science University, University Drive, Off Persiaran Olahraga, Section 13, 40100 Shah Alam, Selangor
Jacquline Tham
Post Graduate Centre, Management and Science University, University Drive, Off Persiaran Olahraga, Section 13, 40100 Shah Alam, Selangor
Ali Khatibi
Post Graduate Centre, Management and Science University, University Drive, Off Persiaran Olahraga, Section 13, 40100 Shah Alam, Selangor
S. M. Ferdous Azam
Post Graduate Centre, Management and Science University, University Drive, Off Persiaran Olahraga, Section 13, 40100 Shah Alam, Selangor
Abstract
This study determines the intricate aspects of the Chinese hotel industry, focusing on the relationships among perceived organisational support, job satisfaction, and job performance, moderated by supervisory support. Rooted in the Cognitive Dissonance Theory, the research, conducted across one to five-star hotels in major Chinese provinces, employs SPSS 23 and AMOS 22 for analysis. Findings emphasize the critical interplay of perceived organisational support, supervisory support, and job satisfaction in fostering a conducive environment for heightened productivity, impacting employee retention and motivation. This study not only validates theoretical foundations but also provides practical insights, advocating for a supportive ecosystem within the Chinese hotel industry. The results contribute to academic discourse, unravelling intricate connections between support, satisfaction, and performance, offering valuable guidance for industry stakeholders and policymakers in fostering employee loyalty and optimal performance.