Kurdish Studies

Assessing The Turnover Intention Attitudes Of Nurses And Doctors In An Emerging Economy

Prof. Thokozani Ian Nzimakwe
Dr. Reward Utete
Keywords: intention turnover, employee retention, employee turnover, attitude, behaviour.

Abstract

Since South Africa is part of the emerging economies which are experiencing an acute shortage of experienced professional nurses and doctors, it cannot afford to lose more health practitioners when the population is growing at an accelerating rate. The paper aims to assess the turnover intention attitude of doctors and nurses in South Africa.  The study adopted an exploratory research design and qualitative research approach. A sample of 15 healthcare practitioners in South Africa was considered. It comprised ten professional nurses and five doctors who were interviewed on different dates. The findings revealed that the turnover intention attitude of nurses and doctors takes the form of confrontational behaviour, arrogant behaviour, uncooperative behaviour, negligence, and reluctance to attend long queues of patients. The results of this study indicated that negative attitudes connected to intention turnover had a significant impact on the organisation and the community, included damage to reputation, high litigation cases, drained finances, an increase of demoralisation, and an increase in the number of complaints and fatalities. In terms of practical managerial implications, the management should constantly review the attitude of doctors and nurses to check if they are aligned with turnover intention behaviours. Despite many studies documenting the causes of employee turnover, the turnover intention attitude has not been investigated, particularly in the health sector. The study is invaluable as it identifies the turnover intention attitudes and their impacts, which had not been known in the literature before. Hence, the findings extend the extant employee turnover literature. This study benefits employers and managers as they can identify attitudes that are immediate precursors of employee turnover.

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Keywords

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