What Makes Volunteer Intend to Continue at the Indonesian Buddhist Tzu Chi Foundation?
Universitas Pelita Harapan
Niko SUDIBJO
Universitas Pelita Harapan
Innocentius BERNARTO
Universitas Pelita Harapan
Agustian B. PRASETYA
Bina Nusantara University
Rudy PRAMONO
Universitas Pelita Harapan
Abstract
This study aimed to investigate the influence of volunteer management and servant leadership on continuance intention, with the goal of enhancing positive attitudes. This was conducted in 18 liaison office cities affiliated with the Indonesian Buddhist Tzu Chi Foundation. A census data collection method and Partial Least Squares Structural Equation Modeling (PLS-SEM) were used to evaluate all hypotheses, with the dataset including responses from 398 volunteer. The results showed that volunteer management, training content, and perceived autonomy all had a positive influence on continuance intention, while servant leadership and growth mindset did not show a significant impact. This study also provided valuable insights into the practical implications of volunteer continuance intention behavior as well as the limitations and potential directions for future study.