This research examines the lack of empathy among citizens and its influence on infractions involving urban fauna from a qualitative perspective. It also seeks to determine the causes of animal abandonment and mistreatment in the city of Riobamba. It is known that since 2014, with the implementation of the Comprehensive Organic Penal Code, for the first time in Ecuador, actions of mistreatment, abandonment, death, and injury to urban fauna animals have been classified as contraventions. These actions are sanctioned with community service at shelters or animal welfare organizations. The lack of empathy, values, and self-respect have led humans to commit degrading acts against the most innocent beings. As a result, a clear explanation of the procedure to follow when witnessing a contravention will be provided. Animals have rights and should be respected, whether one agrees with it or not.