Kurdish Studies

ISSN: 2051-4883 | e-ISSN: 2051-4891
Email: editor@kurdishstudies.net

The Impact of Implementing Total Quality Management on Sustainable Development / Field Study in the Iraqi Northern Oil Refineries Company

Ahmed Haddo Jafal Al-Shammari
Quality Management Division, Northern Refineries Company, Ministry of Oil, Iraq
Ahmed Al-Turki
Department of Business Administration, Faculty of Economics and Management, University of Sfax,
Keywords: Total quality management, sustainable development, Northern Oil Company.

Abstract

This research aimed to demonstrate the impact of implementing total quality management (TQM) in promoting sustainable development through a field study of the opinions of all members of the research community, including technical and administrative leaders at the Iraqi Northern Oil Refineries Company, with a total of 308 employees. The researchers used a comprehensive enumeration approach and a questionnaire as a research tool to collect the required data. The researchers reached a number of conclusions, the most important of which are: 1. Senior management's awareness of the importance of TQM and the dimensions of sustainable development for the organization will contribute to the possibility of finding the relationship between quality requirements and development dimensions, and thus helping the researched organization to survive and grow by meeting customer requirements and improving environmental aspects. 2. The individuals working in the researched organization confirmed that a change in work methods is essential, from leaving work in the traditional way and moving towards TQM systems in order to achieve quality in performance. Based on the conclusions reached by the study, the researcher provided a number of recommendations, the most important of which are: 1. The need to focus on implementing TQM in the researched organization, which leads to the activation of sustainable development in line with the activities of the organization. 2. The need to focus on human resources within the researched organization, as it has a major role in the implementation of TQM systems. The management of the researched organization should increase the participation of individuals within the organization through training and development courses on how to implement quality management systems, motivate them, and involve them in decision-making in order to reach the possibility of applying these systems in the completion of their work

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Keywords

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