Organizational Commitment Influences Employee Performance with the Mediating Role of Organizational Citizenship Behavior and Employee Satisfaction: A Study in the Water Supply Sector in Ho Chi Minh City, Vietnam
PhD (economics), Lecturer, Program of Doctoral Studies in Business Administration, Hong Bang International University. Add: 215 Dien Bien Phu Street, Binh Thanh District, Ho Chi Minh City, Vietnam
Pham Khuong Thao
MBA (Economics), Director of Groundwater Single – member Limited Liability Company (under Saigon Water Supply Corporation - SAWACO).Add: No 33, Che Lan Vien Street, Tay Thanh Ward, Tan Phu District, Ho Chi Minh City, Vietnam
Nguyen Quyet Thang
Assoc. Prof., Ph.D. (economics), Dean of Faculty of Tourism & Hospitality management HUTECH University475A Dien Bien Phu Street, Ward 25, Binh Thanh Dist., HCM City, Vietnam
Nguyen Ngoc Duy Phuong
PhD (economics), Lecturer School of Economics, Finance and Accounting International University, Vietnam National University Ho Chi Minh City. Add: Quarter 6, Linh Trung ward, Thu Duc City, Ho Chi Minh City, Vietnam
Abstract
The research was conducted to determine the relationship between the organization commitment to organizational citizenship behavior and employee satisfaction, which affects the employee's work performance at the Saigon Water Supply Corporation (Sawaco). Using data from a survey of 462 employees working in the public sector, the study applied a Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess the impact of Affective commitment, Continuance commitment, and Normative commitment through two mediating factors: employee satisfaction and organizational citizenship behavior on employee work performance at Sawaco. Research results show that they have a positive relationship with each other, and two intermediate factors, satisfaction and organizational citizenship behavior have a positive influence on employee performance. The research results have suggested some managerial implications for Sawaco and public sector organizations to enhance organizational commitment in order to increase organizational citizenship behavior and employee satisfaction.