Shafiq Ahmed, Dr. Muhammad Afzal, and  Dr. Khalid Mahmood Mughal. “Customer Satisfaction and Service Standards: A Survey in Pakistan’s General Insurance Market”. Kurdish Studies 12, no. 4 (April 26, 2024): 80–92. Accessed December 3, 2025. https://kurdishstudies.net/menu-script/index.php/KS/article/view/2974.