Van Anh Nguyen Thi, et al. “Job Satisfaction and Its Role in the Relationship Between Customer Incivility Dimensional on Employees’ Work Effort Dimensional: A Case Study of 3 5 Stars Hotel in Vietnam”. Kurdish Studies, vol. 11, no. 2, Dec. 2023, pp. 2747-60, https://kurdishstudies.net/menu-script/index.php/KS/article/view/838.