The Impact of Solid Human Resources Management on Enhancing Performance of Employees Under Total Quality Management: A Survey Study of a Sample of Maysan Education Employees

Abstract

The study aims to know the philosophy and nature of the work of the solid human resources department in the Directorate of Education Maysan, and the extent of its impact as an independent variable on enhancing the performance of workers as a dependent variable under total quality management as an intermediate variable. Where the problem of the study lies in the lack of awareness of the Directorate of Education Maysan philosophy of solid human resources management and its role in enhancing the performance of workers under total quality management, especially in light of the emergency changes and pressures facing the institution in its work environment. The study population was represented by (1200) employees and included (294) employees, In order to reach the results of the study, the descriptive analytical approach was used and data collection was collected through the questionnaire and personal interviews, and the questionnaire collected using statistical programs was analyzed (Excel.V.2013, SPSS V.25, Amos V.25), and the study reached a set of conclusions, the most important of which is that the level of performance of employees increases whenever the administration tends to pay attention to solid human resources practices at the level of the Directorate of Education of Maysan, the study sample, and this leads to improving the level of quality of services provided to beneficiaries,  One of the most prominent recommendations of this study is the need to invest in correlation and influence relationships between the variables of the study at the level of the directorate.