Quality Assessment System Of Affordable Housing In India Using QFD As A Benchmarking Tool

Abstract

This paper identifies quality indicators of affordable housing in India and recognizes benchmarking as a tool for quality assessment. The current lack of quality in existing housing and the enormous need of new housing highlights the need of stringent quality management controls in the housing sector. Improvement in quality standards can only take place if there is a set benchmark, and in order to know if the changes have made a difference, measurement is essential. Hence, the present study aims to evaluate and assess the comprehensive quality of affordable housing and develop a benchmarking framework for its implementation for quality management of Affordable housing construction in India. Quality Function Deployment (QFD) has been used as tool for benchmarking. The paper identifies quality indicators and its sub components by understanding their theoretical applicability to the construction industry. The outcomes of the study are the development of a benchmarking framework with the help of HOQ tool and further validating it with existing case studies of affordable housing.