Assessment Of Fourth Industrial Revolution (4 IR) Readiness In South African Municipalities

Abstract

The study aims to investigate the significance of ICT strategies to improve service delivery. The study holistically explains the situation in South African municipalities through qualitative approach. The desktop analysis was considered, and information was compiled through literature review. The information was then analysed through conceptual and document analysis. The findings indicate that the municipal government in the country is falling behind because there is insufficient training centered on robotics, artificial intelligence (AI), and related fourth industrial revolution (4IR) aspects. Based on the findings, the article provides policy recommendations for improvement.