The Effects Of Spiritual Capital On Organizational Citizenship Behavior And Performance Rural Bank Employees In The Region Of Central Java Province

Abstract

Rural Banks (BPR) are one of the agents of regional and rural economic growth and are also the spearhead of distributing capital/financing for the Micro, Small and Medium Enterprises (MSME) sector. Human resources are a very valuable asset for companies in the banking services sector because this type of company sells services in the field of collecting third party funds in the form of savings and deposits as well as providing credit (loan) services. The employee's performance will be reflected in the service he provides to customers as outlined in the KPI (Key Performance Indicators) assessment. If the performance provided is not satisfactory, then customers will not do business with the company again. So it can be seen that employee work performance greatly influences the survival of banking companies.

The population in this study were employees of the Rural Banks (BPR) owned by the Regional Government of Central Java Province with a total of 2169 people. The sample was determined using Quota Sampling and the Slovin formula, the sample size was 338 respondents. In this study, data analysis used SEM (Structural Equation Modeling) using AMOS version 26 software. The results of this research prove that: 1) Spiritual capital influences OCB; 2) Spiritual capital has no significant effect on performance; 3) OCB has a significant effect on employee performance