Tourism Management And The Use Of Technology To Enhance The Visitor Experience

Abstract

Cutting-edge technology implementation has improved the tourism experience in increased tourist destinations. The present study intended to provide a complete picture of the impacts of technology on the tourism experience in Smart settings by synthesizing the previous research findings on the topic. The meta-analysis makes it possible to investigate this question transparently, objectively, and repeatable by providing consolidated data of previous studies addressing comparable research topics. For the investigation of the study, the model used for random-effects meta-analysis using the process of limited maximum likelihood. The study results demonstrate a clear association between Smart technology and the quality of the tourism experience, with the characteristics of delivering information and encouraging interaction being the attentive variables to consider. In addition, there is an inverse association between concerns regarding privacy and security. Therefore, the study aims to give destination managers an in-depth understanding of the potential Smart technology for boosting the quality of the tourist experience. Additionally, it will help the development of methods that foster the visitor's enjoyment and create loyalty.