Emotional Exhaustion, Job Satisfaction, and Organizational Commitment of Indonesian Healthcare Workers

Abstract

Chronic workplace stress and emotional demands pose a significant threat to healthcare professionals, leading to emotional exhaustion with adverse impacts on job satisfaction and organizational commitment. This study investigates the correlation between emotional exhaustion, job satisfaction, and organizational commitment among 265 healthcare workers at Advent Hospitals in Manado, Indonesia, utilizing a quantitative approach. Employing survey questionnaires and Pearson correlation analysis, the research reveals a negative correlation between emotional exhaustion and both job satisfaction and organizational commitment. These findings offer empirical insights into factors influencing healthcare workers' well-being and commitment, informing strategies for organizational effectiveness. Addressing emotional exhaustion becomes pivotal for healthcare organizations, fostering healthier work environments, improving employee satisfaction, commitment, and ultimately elevating the quality of patient care.