Digital Government and Public Management in the Provincial Municipalities of Amazonas, Peru

Abstract

Digitalization in the entities is a strategic priority for economic development and value generation. Therefore, the objective of the research was to determine the relationship between digital government and public management in the Provincial Municipality of Chachapoyas, Amazonas, Peru. It was a type of applied, explanatory research with a quantitative approach, presenting a non-experimental, cross-sectional correlational design. The population consisted of 65 workers of the Provincial Municipality of Chachapoyas, to whom a survey was applied as part of the data collection, the analysis and modeling of the data was carried out through structural equations based on PLS. The results show that the digital government variable presents a high level with 89.2% and the public management variable at a high level with 74.4%, in addition, the relationship between the variables was demonstrated through the structural model with Rho of 0.871. It concludes that digital government has an influence on public management, since it allows improving efficiency, transparency and citizen participation, through the adoption of digital technologies, streamlining processes, promoting transparency and access to information, encouraging citizen participation and improving the quality of public services.