The Influence of Job Satisfaction and Organizational Commitment on Turnover Intention through Job Stress in Inpatient Nurses at Dr. Soetomo Hospital in Surabaya in the New Normal Era: (Internal Marketing Review)

Abstract

This study examines the relationship between job satisfaction and organization on turnover intention through job stress in inpatient nurses at Dr. Soetomo Hospital in Surabaya City during the new normal coronavirus (COVID-19) period.This research uses a quantitative approach because the researcher wants to explain the facts of the causal relationship between the variables studied using primary data and to process the questionnaire results data using LISREL software.Based on the results of data processing, it is proven that there is a negative and significant influence between: Job satisfaction on turnover intention, Job satisfaction on job stress. Organizational commitment to job stress, Organizational commitment to turnover intention, Job satisfaction to turnover intention through Job stress, and Organizational commitment have a negative and significant effect on turnover intention through Job stress. Meanwhile, job stress has a positive and significant effect on turnover intention.Suggestions for further research are that researchers should test more variables that influence job satisfaction and organizational commitment of nurses at Dr. Soetomo Hospital Surabaya in order to obtain more comprehensive research results.Practical suggestions that can be proposed based on the research that has been carried out are: (1) management of Dr. Soetomo Hospital Surabaya can increase job satisfaction and organizational commitment of nurses and (2) provide good policies for nurses, with services that have a good impression and make nurses feel happy and committed.