HRM Practices, Employee Engagement: Mediating Role of Top Management Support in The Ministry of Social Development in Jordan

Abstract

This paper examines the mediating role of top Management support (TMS) in the relationship between human resource management practices (HRMP) and employee engagement (EE) at the Ministry of Social Development (MOSD) in Jordan, using social exchange theory (SET). The study followed the descriptive analytical method. The study sample consists of (390) employees. The data was collected using Google Form surveys, and the analysis was conducted using a Smart-PLS 4.0 technique in combination with structural equation modelling (SEM). The results indicate a positive influence relationship between human resource management practices and employee engagement. Thus, demonstrating that top management support plays a role in enhancing the HRM practices and then improving their performance, the results also show that high top management support mediates the relationship between human resource management practices and employee engagement, confirming that top management support is an effective mediator that enhances employee engagement. The study recommended improving human resource management practices and increasing top managers' support of human resource management practices at the Ministry of Social Development to reflect more employee engagement for the Ministry. Ultimately, the study's results significantly impact human resource managers and human resource departments inside ministries and other government institutions. Moreover, the results will be helpful for future research on this critical subject.