Organizational Commitment Influences Employee Performance with the Mediating Role of Organizational Citizenship Behavior and Employee Satisfaction: A Study in the Water Supply Sector in Ho Chi Minh City, Vietnam

Abstract

The research was conducted to determine the relationship between the organization commitment to organizational citizenship behavior and employee satisfaction, which affects the employee's work performance at the Saigon Water Supply Corporation (Sawaco). Using data from a survey of 462 employees working in the public sector, the study applied a Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess the impact of Affective commitment, Continuance commitment, and Normative commitment through two mediating factors: employee satisfaction and organizational citizenship behavior on employee work performance at Sawaco. Research results show that they have a positive relationship with each other, and two intermediate factors, satisfaction and organizational citizenship behavior have a positive influence on employee performance. The research results have suggested some managerial implications for Sawaco and public sector organizations to enhance organizational commitment in order to increase organizational citizenship behavior and employee satisfaction.