Analysis of the Quality of Administrative Services Pt. Taspen (Persero) Denpasar Branch

Abstract

This research aims to find out what the quality of administrative services is for TASPEN participants and recipients at PT. TASPEN (Persero) Denpasar Branch. This research method is descriptive qualitative. Data collection carried out by interviews, observation and documentation. Data validity uses Source Triangulation and data analysis techniques use interactive data analysis techniques. The research results show that the Quality of Administrative Services of PT. TASPEN (Persero) Denpasar Branch towards TASPEN participants and recipients has gone well. This is assessed from various indicators, namely: Direct Evidence (tangibles), namely the availability of supporting facilities and facilities as well as the sufficient number of employees, Reliability which can be seen from the ease and simplicity in managing all matters related to the Ministry of Agriculture, Responsiveness (responsiveness) which can be seen from the alertness of the employees in providing services, assurance which can be seen from how skilled the employees are in providing explanations related to information on public service, empathy which can be seen from the ease in establishing relationships and good communication between participants and employee staff.